Terms of Service

01About these terms

MyNest (the “app” or the “service”) is operated by I Plus T Solution, Gurugram, Haryana, India (“MyNest”, “we”, “us”). These Terms of Service (“Terms”) are a binding agreement between you and us. By creating an account or using MyNest, you agree to these Terms, to our Community Guidelines and to how we handle data as described in our Privacy Policy.

If you do not agree, please do not use MyNest. If you download MyNest from the Apple App Store or Google Play, their terms also apply to your download and purchases.

02Who can use MyNest

To create an account and use MyNest, you must:

• be at least 18 years old;
• be legally able to enter into a binding contract where you live;
• not be barred from using the service under the laws of India or of the country you are in;
• not have been convicted of, or be subject to a court order relating to, a sexual offence or any violent crime;
• not have been removed from MyNest before, unless we have told you in writing that you may return; and
• have only one account.

You confirm your date of birth when you sign up. Only your age is shown on your profile. We may ask you to verify your age or identity at any time, and we close accounts that we reasonably believe belong to someone under 18.

03Your account

You sign in with your email address and a password. We send a 6-digit code to confirm your email address and to help you reset your password. You agree to:

• give accurate information about yourself, and keep it up to date;
• keep your password private and not let anyone else use your account;
• tell us straight away at info@iplust.in if you think someone else has accessed your account.

You are responsible for what happens on your account unless it was used without your permission and you were not careless.

04Zero tolerance for objectionable content and abuse

You must not use MyNest to post, send or do anything that:

• involves, sexualises or endangers anyone under 18 in any way;
• is sexually explicit, contains nudity, or is sexual content someone did not ask for;
• harasses, bullies, threatens, stalks, intimidates or shames anyone;
• promotes hatred or violence against people because of race, ethnicity, caste, religion, gender, gender identity, sexual orientation, disability, age or nationality;
• is violent, graphic, or encourages self-harm or suicide;
• is a scam, fraud, a request for money, an investment or crypto pitch, or a commercial or promotional message;
• offers or requests sexual services, or involves trafficking or exploitation of any kind;
• impersonates someone, uses someone else’s photos, or misleads people about who you are;
• shares someone else’s private information or private photos without their consent;
• is spam, or is sent using bots, scripts or automated means; or
• breaks the law or encourages someone else to break it.

Our Community Guidelines explain these rules in more detail. We review reports of objectionable content and abusive behaviour and act on them within 24 hours, which includes removing the content and removing the member responsible from MyNest where appropriate.

05Your content

“Your content” means everything you add to MyNest: your profile details, photos, prompts, messages and reports. You keep ownership of your content, and you are responsible for it. You confirm that you have the right to share it and that it follows these Terms.

So that we can run the service, you give us a worldwide, non-exclusive, royalty-free licence to host, store, copy, resize, display and deliver your content within MyNest, and to review it for safety. This licence is only for operating, securing and improving MyNest. It ends when your content is deleted, except for copies we must keep for legal or safety reasons as described in our Privacy Policy. We never sell your content or use your photos in our advertising without your permission.

We may remove or limit the visibility of any content that we reasonably believe breaks these Terms or our Community Guidelines, or puts anyone at risk.

06Photos and moderation

You can add up to 8 photos to your profile. Your photos must show you and follow our Community Guidelines.

• Our moderation team reviews every new photo within 24 hours of upload. Photos that break our rules are removed, and repeated or serious breaches can lead to your account being suspended or closed.
• You choose who can see each photo: everyone, matches only, only you, or members who unlock it with credits. You can change this at any time.
• Members can ask to see a private photo. If you do not answer a request within 72 hours it expires and the requester’s credits are refunded.
• You must not screenshot, save, share or publish another member’s photos, especially private ones, outside MyNest.

07Location

Location is optional. You can share your device’s location, choose your city by hand, or skip this step and add it later. MyNest only uses an approximate location, and other members only ever see a rough distance (for example “3 km away”), never where you are. You can hide your distance entirely in your privacy settings.

The list of cities you can choose from is based on data from GeoNames, licensed under Creative Commons Attribution 4.0 (CC BY 4.0).

08Matches and messages

When two members like each other, they match and can message each other. Only matches can message you. To keep conversations respectful and safe:

• messages are limited to 1,000 characters, and links cannot be sent;
• each message uses 1 credit until both people in the conversation have sent at least one message; after that, every message in that conversation is free;
• you can unsend a message for both of you, unmatch, block or report at any time;
• messages are stored encrypted. We do not routinely read conversations, but we may review messages that are reported to us, or where we are required to by law, to keep members safe.

09Credits and purchases

MyNest is free to download and use. Credits are an in-app virtual item that unlock optional extras. The current costs are shown in the app, and at the time of writing are:

• Buying credits. Credits are sold as one-time, consumable in-app purchases through the Apple App Store or Google Play, at the price shown in the store for your country. There are no subscriptions and nothing renews automatically. Your payment is handled by Apple or Google; we never see your card details.
• Purchased credits never expire. Credits you buy stay in your balance until you use them.
• Bonus credits. Some credits we give you for free, such as promotional credits, can have an expiry date, which is shown in the app. We remind you a week before they expire. Credits earned from rewarded ads do not expire.
• No cash value. Credits are a licence to use features in MyNest. They have no cash value, cannot be exchanged for money, and cannot be sold, transferred or gifted to another account.
• Refunds. Refunds for purchases are handled by Apple or Google under their refund policies. If a purchase is refunded or charged back, the credits it added are removed from your balance. Credits you have spent are not returned, except where these Terms say so (for example, unanswered private-photo requests) or where the law requires it.
• Price changes. We may change how many credits an extra costs. Changes never reduce the credits already in your balance.
• Closing your account. If you delete your account, or we close it because you seriously broke these Terms, any unused credits are lost, except where the law requires otherwise.

Nothing in these Terms affects any statutory rights you have as a consumer, including under the Consumer Protection Act, 2019 in India or consumer laws in your country.

10Rewarded ads and invites

You can choose to watch a short rewarded ad, served by Google AdMob, to earn 2 credits. Credits are added once Google confirms the ad was watched. There is a limit of 3 ads per hour and 10 per day, with a 2-minute break after each ad. Ads only appear when you choose to watch one.

You can earn 5 credits for each friend who joins MyNest with your invite link and completes their profile. Rewards are reviewed to keep the community fair: invites from duplicate, fake or inactive accounts do not qualify, and rewards are capped at 20 every 30 days.

Using bots, emulators, multiple accounts or any other trick to collect ad or invite rewards is not allowed. We may remove credits gained this way and suspend the accounts involved.

11Your safety with other members

We work hard to keep MyNest safe, but we do not run criminal background checks and cannot verify everything members say about themselves. You are responsible for your interactions with other members, online and in person.

• Never send money or financial details to someone you met on MyNest.
• Take your time, and meet for the first time in a busy public place. Tell a friend your plans.
• Report anything that feels wrong. You can report a profile or a single message from the app.

Our Safety Centre has more advice. If you are in immediate danger, contact your local emergency services (112 in India) first.

12Reports, enforcement and appeals

You can report a member or a message from their profile or your chat. Reports are confidential: the member is never told who reported them. We review reports and act on objectionable content within 24 hours.

Depending on how serious a breach is, we may:

• remove content or limit how it is shown;
• give you a warning;
• temporarily restrict features or suspend your account;
• permanently close your account and block you from creating a new one; and
• report illegal activity, especially anything involving a child, to the police or other authorities.

If we take action against your account, you can appeal within 30 days from the app or by emailing info@iplust.in. A person on our team will review your appeal.

13Pausing, deleting and closing accounts

Pausing. You can pause your account in Settings. New people will not see you, and your matches and chats stay until you come back.

Deleting. You can delete your account in the app under Settings. Your profile is hidden straight away, and your account is permanently deleted after a 30-day grace period. If you sign in during that time, your account is restored. You can also ask us to delete it by following the steps on our account deletion page.

Closing by us. We may suspend or close your account if you break these Terms or our Community Guidelines, if we are required to by law, or if we reasonably believe your account puts other people or MyNest at risk. Where it is safe and lawful, we will tell you why.

Sections of these Terms that by their nature should continue after your account ends will continue to apply.

14Our intellectual property

The MyNest name, logo, app, design and software belong to I Plus T Solution or its licensors. We give you a personal, non-exclusive, non-transferable, revocable licence to use the app for your own non-commercial use, in line with these Terms.

You must not:

• copy, modify, reverse engineer or try to extract the source code of MyNest, except where the law allows;
• scrape, crawl or collect data or content from MyNest by automated means;
• interfere with, overload or try to get around the security of the service; or
• use MyNest to build a competing product, or for any commercial purpose.

15Third-party services

MyNest relies on trusted providers, including Apple and Google (app stores, payments and push notifications), RevenueCat (purchase processing), Google AdMob (rewarded ads) and Cloudinary (photo storage). Their services are governed by their own terms. We are not responsible for third-party websites or services that are not under our control.

16Additional terms for the Apple App Store

If you downloaded MyNest from the Apple App Store, the following also applies:

• These Terms are between you and I Plus T Solution only, not Apple. We, not Apple, are solely responsible for MyNest and its content.
• Your licence to use MyNest is limited to use on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.
• Apple has no obligation to provide any maintenance or support for MyNest.
• If MyNest fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) of the app. To the maximum extent permitted by law, Apple has no other warranty obligation for MyNest.
• Apple is not responsible for addressing any claims by you or any third party relating to MyNest, including product liability claims, claims that MyNest fails to meet legal or regulatory requirements, and claims under consumer protection, privacy or similar laws.
• If a third party claims that MyNest or your use of it infringes their intellectual property rights, we, not Apple, are responsible for the investigation, defence, settlement and discharge of that claim.
• You confirm that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and, once you accept them, Apple has the right to enforce them against you as a third-party beneficiary.

17Disclaimers

We provide MyNest “as is” and “as available”. To the extent the law allows, we do not promise that MyNest will always be available, error-free or secure, or that you will find a match. We are not responsible for the conduct of any member, on or off MyNest. Some countries do not allow certain disclaimers, so some of these may not apply to you.

18Limitation of liability

To the extent the law allows, I Plus T Solution is not liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, data or goodwill, arising from your use of MyNest or from any interaction with another member.

Our total liability to you for any claim relating to MyNest is limited to the greater of the amount you paid us in the 12 months before the claim arose, or INR 5,000.

Nothing in these Terms limits liability that cannot be limited by law, such as liability for death or personal injury caused by negligence, or for fraud.

19Indemnity

To the extent the law allows, you agree to compensate I Plus T Solution for any claims, losses and reasonable legal costs that arise because you broke these Terms, broke the law, or infringed someone else’s rights while using MyNest.

20Governing law and disputes

These Terms are governed by the laws of India. Before starting any formal proceedings, please contact us at info@iplust.in so we can try to resolve the issue informally.

Any dispute that cannot be resolved informally will be settled by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator, seated in Gurugram, Haryana, and conducted in English. Subject to that, the courts of Gurugram, Haryana have exclusive jurisdiction.

If you live in the European Union, the United Kingdom or another country whose consumer laws give you the right to bring claims in your local courts, or to rely on local mandatory rules, nothing here takes those rights away.

21Grievance Officer

In line with the Information Technology Act, 2000 and the rules made under it, you can contact our Grievance Officer about any complaint relating to MyNest, including content you believe is unlawful or breaks these Terms:

We acknowledge complaints within 24 hours and aim to resolve them within 15 days. Complaints about content that exposes someone’s private areas, shows them in a sexual act, or impersonates them are acted on within 24 hours.

22Changes to these terms

We may update these Terms as MyNest changes or the law requires. If a change is significant, we will tell you in the app or by email before it takes effect, and ask you to accept the new version where required. The version number and date at the top of this page show which version is current. If you keep using MyNest after a change takes effect, the updated Terms apply.

23General

These Terms, together with our Privacy Policy and Community Guidelines, are the whole agreement between you and us about MyNest. If any part is found unenforceable, the rest stays in effect. If we do not enforce a right straight away, we have not given it up. You may not transfer your rights under these Terms; we may transfer ours to a company that takes over MyNest, and we will tell you if we do.

24Contact us

Questions about these Terms, a safety concern, or anything else: email info@iplust.in. We usually reply within one business day.