Privacy Policy

01Who we are

MyNest is operated by I Plus T Solution, Gurugram, Haryana, India. We are responsible for your personal data as the data controller (a “data fiduciary” under India’s Digital Personal Data Protection Act, 2023). This policy covers the MyNest apps for iOS and Android and the MyNest pages at iplust.in/mynest.

Questions or requests about your data: info@iplust.in.

02Information you give us

• Account details: your email address, password (stored only as a secure hash, never in plain text), first name and date of birth. Only your age is shown to others.
• Profile details: your gender, who you would like to meet, what you are looking for, interests, headline, about me, prompts and answers, and anything optional you choose to add, such as pronouns, work, education, height, languages, lifestyle details and social handles.
• Photos: up to 8 profile photos, and the visibility you choose for each.
• Messages: the messages you send and receive in MyNest.
• Reports, appeals and support: what you tell us when you report someone, appeal a decision or contact us.
• Consents and preferences: your privacy settings, notification choices and the consents you give or withdraw.

03Sensitive information

Some details you give us to find matches, such as your gender, who you want to meet and what you are looking for, may reveal or suggest your sexual orientation or gender identity. The law treats this as sensitive. We process it only with your explicit consent, which you give during sign-up, and only to show you to the right people and show the right people to you.

We deliberately do not ask about religion, political views or health. You can change your details at any time, and you can withdraw your consent by deleting your account.

04Information collected automatically

• Approximate location (optional): if you allow it, we use your device’s location while you are using the app, rounded to roughly 1 km before it is stored. You can choose your city by hand instead, or skip location entirely. We never collect your location in the background.
• Device information: a device identifier and a security key generated on your device, your push notification token, device model, operating system and app version.
• Activity: how you use MyNest, such as likes, passes, matches, profile views within the app and features used, so we can run matching and keep the service fair and safe.
• Security logs: IP address, sign-in times and request records, used to protect accounts and prevent abuse.
• Purchase history: which credit packs you bought and when, confirmed by Apple or Google through RevenueCat. We never receive your card or bank details.
• Rewarded ad records: when you choose to watch an ad for credits, a record that the ad was completed, confirmed by Google.

05How we use your information

We do not use automated decision-making that has legal or similarly significant effects on you. Automated tools may flag content or activity for review, but a person makes decisions on appeals.

06What other members can see

• Your first name, age, profile details, prompts and interests.
• Your photos, according to the visibility you choose for each one.
• A rough distance, never your location. You can hide your distance.
• When you were last active, and whether you have read a message. You can turn both off.
• Your social handles, only if and how you choose to share them.

07Who we share information with

We never sell your personal data or share it for cross-context behavioural advertising. We share it only with:

We may also share information:

• with police or other authorities when the law requires it, or when it is needed to protect someone from serious harm;
• to enforce our Terms, or to protect the rights and safety of our members and MyNest; and
• with a company that takes over MyNest, which would have to respect this policy, and we would tell you first.

08Advertising

MyNest only shows an ad when you choose to watch one to earn credits. We request non-personalised ads, we do not track you across other companies’ apps or websites, and we do not ask for permission to use your device’s advertising identifier. Google may still collect some device information to deliver the ad and prevent fraud; see how Google uses information from apps that use its services.

09How we protect your information

• All traffic between the app and our servers is encrypted with HTTPS.
• Messages are encrypted at rest with AES-256-GCM.
• Passwords are stored only as Argon2 hashes.
• Every request from the app is signed by a key on your device, and every response from our servers is signed, so tampered traffic is rejected.
• Sign-in sessions are short-lived and rotate regularly, and photos are delivered through signed links.
• Access to member data inside our team is limited to people who need it to run and protect MyNest.

10How long we keep information

We keep information only as long as we need it. While your account is active:

When you delete your account, your profile is hidden immediately. After the 30-day grace period, your profile, photos, location, messages you sent, sessions and devices are deleted, and your email address and date of birth are erased. A small amount of information is kept longer where the law or safety requires it:

11Your rights and choices

Wherever you live, you can:

• Access your data and get a copy of it;
• Correct it, most of it directly in the app;
• Delete it, by deleting your account in the app or following our account deletion steps;
• Withdraw consent, for example for marketing emails or location, at any time;
• Object to or restrict some uses, and ask for your data in a portable format; and
• Nominate someone to exercise your rights if you die or become unable to (India).

To make a request, email info@iplust.in from the address on your account. We respond within 30 days, and we may need to confirm it is you first. In the app you can also turn off location, hide your distance, age and last active time, turn off read receipts, choose incognito mode, pause your account and change notification settings.

If you are unhappy with our answer, you can complain to your data protection authority, such as the Data Protection Board of India, or the authority in your country if you live in the EU or UK. California residents: we do not sell or share personal information as defined by the CCPA.

12International transfers

MyNest is run from India, and some of our providers process data in other countries, including the United States. When data leaves your country, we rely on safeguards the law recognises, such as standard contractual clauses, and on providers that protect it to the standard described here.

13Children

MyNest is only for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If we learn that someone under 18 has an account, we close it and delete their data. If you believe a child is using MyNest, please report the profile in the app or email info@iplust.in. See our child safety standards.

14Changes to this policy

We will update this policy when our practices change. If a change is significant, we will tell you in the app or by email before it takes effect. The version and date at the top of this page show the current version.

15Contact and Grievance Officer

For any question, request or complaint about your data, contact our Grievance Officer:

We acknowledge complaints within 24 hours and aim to resolve them within 15 days.