This policy covers products sold and shipped by I Plus T Solution ("Ships from I Plus T"). Products bought on partner stores follow that store's return policy.
Cancellation
- You can cancel an order before it is dispatched by writing to info@iplust.in with your order number. Prepaid orders are refunded in full.
- Once an order has shipped it can't be cancelled, but you can return it as described below.
- We may cancel an order if an item is out of stock, mispriced due to an obvious error, or if we suspect fraud. You receive a full refund in that case.
- Orders awaiting online payment are cancelled automatically if payment is not completed within 45 minutes.
Returns
You can request a return within 7 days of delivery if the product is:
- damaged or defective on arrival,
- different from what you ordered, or
- missing parts or accessories.
The item must be unused, with original packaging, tags, accessories and invoice. For hygiene and safety reasons, personal-care products, innerwear, opened consumables and items marked "non-returnable" can only be returned if they arrive damaged or defective.
How to request a return
- Email info@iplust.in with your order number, the item, the reason and photos (plus an unboxing video for damaged items, if you have one).
- We reply within 2 business days. If approved we arrange a pickup, or share a return address if pickup isn't available at your PIN code.
- Once the item reaches us and passes inspection, we issue your refund or replacement.
Return shipping is free for damaged, defective or wrong items.
Refunds
- Refunds are issued to the original payment method via Razorpay within 5–7 business days of approval. Your bank may take a few extra days to show it.
- Cash on Delivery refunds are made by bank transfer or UPI to an account you share with us.
- Delivery charges are refunded when the return is due to our error.
Replacements
For defective items you can choose a replacement instead of a refund, subject to stock.
Contact
Grievance Officer: Jitender, I Plus T Solution
Email: info@iplust.in · Phone: +91 83070 56141
We acknowledge complaints within 48 hours and resolve them within one month of receipt.